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Frequently Asked Questions

 

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FAQ

You’ve Got Questions, We’ve Got Answers.

Learn more about how our service can wake up your real estate business.

  • Why are realtors so successful on Social Espresso?

    Posting about real estate all the time is a mistake. Your audience will become bored and “Mute” you. In order to keep them engaged it’s critical we post non real estate related content mixed in with real estate related content. Our graphic design team and content development team are the best at putting together engaging graphics and posts so your audience will be much more engaged with you. When they think real estate, they’ll think of you!

  • When are posts published?

    Posts are published five times a week, Monday through Friday. Each daily post is typically posted mid-morning.

  • Which social media platforms do you post to?

    We currently post to Facebook business pages and Twitter. We also give you the option to receive the posts via e-mail as well so that you can post them to Instagram or any other social media platforms you desire.

  • How do auto payments and payment notifications work?

    When you sign up for our services, you’ll be able to put a payment card on file for your account. You’ll be charged each month on the anniversary of your sign-up date. You will receive automated emails to your account on file to notify you of the payment one day prior to the charge.

  • Do you respond to questions and comments on my social media sites?

    No. In order to nurture trust with your clients, it’s important for you to respond to interactions on your social media platforms yourself. However, our automated posting can incite engagement and conversation even on days that you don’t have time to log in to your account.

  • How can social media actually grow my business?

    Social media is one of the fastest-growing and most powerful methods to leverage your real-life social networks in order to reach more potential clients, stay top of mind amongst your current clients, and leverage the power of referrals. When you grow your followers by posting valuable, relevant content, you’re able to later advertise directly to those followers, their friends, and other people online who mirror the same traits. Regular posting is key, though, which is how Social Espresso can help you stay abreast of social media even during your busiest season.

  • Can I post to my own page as well?

    Of course! We highly encourage you to add your own personal posts interspersed with our regular general posts. Personal pictures and hyper-local news will get a great response from your followers, and no one knows your market quite like you do! Our service provides a baseline that takes the pressure off of daily posting and enables your platforms to grow even when you can’t dedicate time every day to generate your own posts.

  • Can I change my membership options?

    Of course. You can change your payment method, your membership option, and reconnect your social media accounts anytime from our user platform here. 

  • I’m not getting posts. Who can I talk to?

    We can help with that. Just chat with one of our friendly customer service reps here on our site or submit your question to support@socialespresso.com

  • Can I preview posts before they go live?

    Unfortunately, in order to keep costs down, we do not allow daily preview access. If you would like to see a sample of what kinds of posts we create, view our Samples page.

  • Do you guys white label?

    Yes we offer white labeling for large and small brokerages

  • Can I cancel anytime?

    Yes

  • When will i get my first post?

    Once you’re signed up and your accounts are connected you’ll be receiving your 1st post as soon as we post 🙂

  • Do you also make non real estate related posts?

    Yes. We never post our non real estate related posts to your business page. We will always e-mail them over so you can post them if you wish.

  • Why is posting non real estate related posts to a personal page important?

    People will get very bored of someone constantly posting real estate related from their personal profile. You need to have your sphere engaged with you on a personal level. Real estate is all about relationships and people will want to work with someone they connect with.